It is a well known fact that consistency is valuable.
For a QA Manager, consistency is imperative. It is hard to imagine a QA Manager that is effective and inconsistent.
I have to believe that this opinion, which has been expressed on numerous occasions, is the result of a QA Manager whose approach (real or perceived) is misaligned with the needs (or wants) of those in Operations.
Let’s face it, QA Managers are in a precarious position. They are the overseers, the enforcers. The have hard lines to tow. They are ultimately responsible for the accountability in the entire facility. It’s a heavy burden… A thankless burden, as I’ve mentioned before .
But the approach is as important as the execution. The most intricate quality system will be ineffective if the approach is not consistent.
Now, this requires one to be self-aware… not easy. Not comfortable. Completely worth it.
Have you ever fallen victim to inconsistencies in your quality execution?